Long Term Relations
We've been in business 20 years. We are here to stay. Experienced, accountable and transparent. We build long term business relationships and enjoy understanding how your business operates.
Updates & Patches
All projects acquire "technical debt" as they age. We're able to keep things updated with the latest advances in technology, or do the overhaul required to get things up to date.
Transparency & Reports
Our retainers are built on the philosophy that transparency is everything. It's what leads to a better product. It's what leads to better marketing or better user experience. So we have the reports and tools to make it happen.
Hosting, Backups & More
We don't just write code. We host and maintain what we build. With Australian hosting, backup schedules and test clones of live sites so new features can be tested prior to pushing them out.
Retainer Features
Retainer Packages
Essentials
Just the essentials for your application to run. A prerequisite needed for the other two packages.
- Australian hosting (up to 1GB, upgradeable)
- Project management & code hosting
- Weekly backup (1 backup kept at a time)
- Email delivery (up to 1,000 per month)
- Firewall protection and speed caching
- Weekly/monthly analytics report on usage
- Patches and updates as needed at additional cost
Ongoing Improvements
Confidence that things are running smoothly for the users of your application and insights into what they do.
- • A Functional clone for testing prior to live changes
- • Error monitoring
- • Performance monitoring
• Uptime monitor
• Outgoing email monitor
• Screen recordings of users
• 2 hours labour each month: Priority support in case of emergencies, automatic action to fix reported bugs/slow performance, supply reports on app usage, unused hours rolls into the next month - • Additional 1GB of disk space
Mission Critical
Avoid having to worry about your application becoming out-of-date and requiring a large update when it is time to have to deal with accumulative changes in technology
- • Daily backups (daily kept for 1 week, weekly kept for 1 month, monthly kept for 1 year)
- • 5 hours labour per month: Priority support in case of emergencies, applying updates for base framework to keep current, applying updates for third party code libraries, applying server patches to keep current, unused rolls into the next month
- • Additional 5GB of disk space
- • Additional 10,000 email delivery per month
Common Scenarios & FAQs
Our retainer includes an email delivery service. We can see if it was delivered and even opened.
Everyone on your team can log in. Your main customers can log in. However there's a silent minority of people having issues and it hasn't been reported.
We use multiple automated bug reporting and analytical recording tools to play back what happened.
We run routine backups and the code itself is version controlled.
The services we use ourselves to provide the retainer has been curated from real world necessity on previous projects. We make no secret of them, we love them. Our retainer is based
Upon request, we can give you access to the code repository that hosts your project code. Its yours, after all. With that you have half of what you own. The other half are the backups of your live data. Which we can arrange access to for you as well.
Why pay for a retainer?
Short answer is without a retainer nobody is behind the wheel.
Your project will continue to be there, but without someone actively monitoring what is happening, and taking action when required, small problems can pile up to be large ones.
Our retainer packages are bundled up for common use cases. Including if you need a deep look into what users are doing, or if you have a mission critical application that runs your business.
