Support & Maintenance

Our retainer packages for ongoing support & maintenance

Active Monitoring

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Routine Backups

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Service Showcase

Our retainer includes many subscriptions.

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UpWork Import

Unable to automate UpWork imports, we created this interface to make data imports as seamless as possible. Links direct to the correct time period to downoad, then upload back into the interface. Everything after this is automated, including importing into the accounting package.

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Our Town Fencing Trade Portal

Our Town Fencing have a vast network of trade customers who use and sell their products every day. To provide this network with up-to-date product information a trade customer portal was built using Laravel.

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Austindo Request for Quote

A variation of the "add to cart" functionality seen in many places. Tying into Austindo's custom part search is the ability to request a quote for a cart full of items.

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Why pay for a retainer?

Short answer: without a retainer nobody is behind the wheel. Here are some examples of our retainer solving problems for projects we've done:

You've sent an email but the recipient says they never got it

Our retainer includes an email delivery service. We can see if it was delivered and even opened.

Some users cannot log in

Everyone on your team can log in. Your main customers can log in. However there's a silent minority of people having issues and it hasn't been reported.

We use multiple automated bug reporting and analytical recording tools to play back what happened.

There's no backup, or something went wrong

We run routine backups and the code itself is version controlled.

The services we use ourselves to provide the retainer has been curated from real world necessity on previous projects. We make no secret of them, we love them. Our retainer is based

add everything

  • email log (postmark/filament)
  • screen recordings (clarity)
  • heatmaps (clarity)
  • custom reports (matomo)
  • user event log (filament/custom)
  • proactive bug fixing (sentry)
  • routine backups (spatie + pulse)
  • uptime monitor (uptime robot)
  • demo/sandbox (git branches, digital ocean, bitbucket)
  • version control (bitbucket)
  • security updates (laravel)
  • hosting (links)

Our Customers Say

Kevin Giudes
Kevin Giudes
1 month ago
Anthony's ability to customise our website design was amazing and exactly what we were looking for. His recommended enhancements lifted it to another level again
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Pietershapes
Pietershapes
1 month ago
I rang Anthony yesterday about some issues I was having with my website which was being hosted by Vodien and they’ve been having lots of problems over the last few months trying to fix the problem I had with uploading videos after talking to Anthony. He helped me in asking different questions to the hosting service at Vodien technicians and now the issue has been fixed. I can’t recommend Anthony enough for his problem-solving skills where others have laboured , Great communication throughout the process
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stuart lobsey
stuart lobsey
3 years ago
Anthony updates my website when asked. He is quick, knowledgeable and a real pleasure to deal with. 👍
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Anne Markiewicz
Anne Markiewicz
June 1, 2019
Hunter Website Services were great... I had a major spam attack coming through my website and Anthony helped me deal with it. He was prompt, efficient, reliable and did a great job. Its such a relief to have put an end to the spam deluge!
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iTech Labs
iTech Labs
6 years ago
Fantastic experience working with Hunter Website Services. Anthony created some custom code for us on Concrete5 that works perfectly. He definitely knows what he's doing, despite Concrete5 being a pretty rare platform these days. He offered outstanding customer service and we'll definitely be going back for more help should we ever need it. iTech Labs can highly recommend Anthony and his work at Hunter Website Services. Thanks again, Anthony!
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Matthew Youd
Matthew Youd
7 years ago
Anthony is a leader in his field - I highly recommend
Craig Godbee
Craig Godbee
October 5, 2017
Very happy with the service and attention to detail I would thoroughly recommend HWS to any one wishing to get a web site
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Our Town Fencing
Our Town Fencing
7 years ago
Left a 5-star rating. Excellent!
Katrina Cooper
Katrina Cooper
8 years ago
Excellent customer service, very professional and extremely knowledgeable. My website is amazing and the back up and ongoing support has been fantastic. Highly recommend.
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Tiger Rose
Tiger Rose
June 20, 2017
Awesome service, very knowledgeable and professional. My website is amazing and the continued support and service is fantastic. Thank you Hunter Website Services.
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Office Address

By Appointment Only
Suite 2, Level 1
14 Bulwer Street
Maitland NSW 2320

Open Hours

Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm
Saturday Closed
Sunday Closed
Public Holidays Closed

Service of Documents

PO Box 97
381 High Street
Maitland NSW 2320

ABN: 25 067 290 450

Call Us

02 4013 4897

Call Number 

Email Us